FAQ/Terms & Conditions


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WHAT DOES THE PROCEDURE INVOLVE?

One of the INFANTTS breastfeeding team will hold your baby whilst the procedure is performed. They will hold your baby’s mouth open and lift up their tongue. Round-ended scissors will be used to make a small cut in the tongue-tie and then divide the tissue. A small piece of gauze will be used on the area to stop the small amount of blood.

 

HOW SOON CAN I BE SEEN?

INFANTTS operates one, two or three times a week, depending on demand, so typically you should have an appointment within a couple of days.

 

CAN YOU TREAT INFANTS OVER 6 MONTHS OLD?

For infants over 6 months old, please speak to your GP or healthcare professional.

 

WOULD IT HURT MY BABY?

The procedure is very quick and virtually painless. Your baby will be swaddled in a blanket or towel to keep them safe and secure during the procedure

 

WILL THERE BE BLEEDING?

The bleeding is usually minimal and should have stopped before you leave the appointment.  A small piece of gauze will be used on the area to stop the small amount of blood. If your baby has swallowed a small amount of blood after the procedure, vomit may look red/brown for the next few hours.

 

HOW LONG WILL IT TAKE TO HEAL?

As the wound heals it turns white (sometimes with a yellow/greenish tinge) to form a patch resembling a mouth ulcer.  This is normal.  It usually occurs within 48 hours and disappears within a week.  As it heals it can appear to be lifting at the edges and in some babies the edge can look dark red/orange.  This is all part of normal healing.

 
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Prior to the tongue-tie division you will be required to complete a consent form.  This will be explained to you and you will be given all the necessary information about the procedure, so that you are able to make an informed decision.

 

PAYMENTS

Full payment can be made by bank transfer prior to the appointment or by card payment at the appointment.  Most major credit and debit cards are accepted.  Unfortunately we do not accept cash payments. Should your baby not require a tongue-tie division you will be reimbursed the difference.

 

USE OF IMAGES

We may ask for your consent to take photographs.  These would be for training/educational and/or marketing purposes.  You will be asked to complete a Parental Consent Form should you give permission for us to take photographs.  

 

CANCELLATION POLICY

Should you need to cancel your appointment then please call us as early as possible so that we can give another family the opportunity to book.  Due to demand, if you do not cancel within 4 hours of your appointment time, you will be charged £75.  

 

COMPLAINTS POLICY

We hope you will not be unhappy with our service however should wish to make a complaint you can do so verbally to a member of staff or via email to tom@infantts.com.  We will aim to resolve your complaint as quickly as possible.

 

DATA PROTECTION

This notice explains how we collect and process your personal data. 

 

What information do we collect about you?

We collect personal information and medical details.

This information is collected via our online assessment and through any correspondence you have with us via email, phone, social media or letter.

Strict confidentiality of data is maintained. Details are stored on password protected electronic devices. Documents containing personal data are accessible only by those who need to know/review the documents and the personal data contained within them.

 

Why do we collect and use your personal data?

We collect information so we are able to make an informed assessment, treatment and evaluation relating to your baby’s feeding and the service we offer. We may ask for your consent to take photographs for training/educational and/or marketing purposes. You will be asked to read and complete a Parental Consent Form giving permission for us to take photographs.  You have the right to refuse to sign the Parental Consent Form.

 

How will we use the information about you?

We will use the information to make an informed assessment, treatment and evaluation relating to your baby’s feeding and the service we offer. We will use the information to make contact will you regarding evaluating the service we provide.  Information may be used as evidence during any legal proceedings or complaints. Photographs would be for training/educational and/or marketing purposes and would only be used with your written consent. 

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Who might we share your information with?

With your consent we may share personal information with other health professionals and medical practitioners involved with your care.  You will be given a letter, detailing the treatment undertaken for your baby.  It is your responsibility to pass this information to your GP, so it can be recorded in your baby’s GP records.

We will not share your personal information with any third parties without your consent unless it is a matter of patient safety or public protection as per the NMC Code of Professional Conduct. In the event of a complaint or claim relevant information will be shared, with your consent, with our indemnity provider and legal team.

We will take steps to ensure your data is stored securely, which may include password protection, encryption and the use of antivirus/firewall software.

 

How long we will store your information?

As a general principle, INFANTTS will not keep any personal data for longer than is necessary. If INFANTTS no longer requires the personal data once it has finished using it for the purposes for which it was obtained, it will delete the personal data. Your data may be held for longer in exceptional circumstance such as if there are ongoing issues relating to patient safety or public protection.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. By law medical records on children have to be kept for 25 years.

You have the right to request we amend or delete information we hold about you subject to our legal/regulatory obligations.

 

How can I access the information we hold about you?’

You can access a copy of the information we hold about you be emailing Tom@infantts.com. We will provide this information within 30 days.

Please ensure you inform us of any changes to your personal information so we can keep our records up to date.

 

What to do if you wish to raise a concern about how we process your personal data

Contact the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Tel: 0303 123 1113

 

How to contact us regarding privacy and data protection

Email Tom@infantts.com

 
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