Prior to the tongue-tie division you will be required to complete a consent form.  This will be explained to you and you will be given all the necessary information about the procedure, so that you are able to make an informed decision.

A deposit of £30 will be taken at the initial booking stage. The rest of the payment can be made by card payment at the appointment. Most major credit and debit cards are accepted. Alternately, you can pay by bank transfer prior to the appointment. Should your baby not require a tongue-tie division you will be reimbursed the difference.

We may ask for your consent to take photographs for training/educational and/or marketing purposes.  You will be asked to complete a Parental Consent Form. You have the right to refuse to sign the Parental Consent Form.  

Should you need to cancel your appointment then please call us as early as possible or cancel via our online booking system so that we can give another family the opportunity to book. Unfortunately we are unable to refund your booking fee of £30, unless plans are in place to reschedule the original consultation or you can provide evidence that you have an NHS tongue-tie appointment.  Should you reschedule the appointment with INFANTTS then the booking fee is not lost, and is transferred to apply to the deferred consultation 

We hope you will not be unhappy with our service however should wish to make a complaint you can do so verbally to a member of staff or via email to tom@infantts.com.  We will aim to resolve your complaint as quickly as possible.

This notice explains how we collect and process your personal data. 

We collect personal information and medical details.

This information is collected via our online assessment, online booking/appointment system, details taken during the consultation and through any correspondence you have with us via email, phone, social media or letter.

Strict confidentiality of data is maintained. Details are stored on password protected electronic devices. Documents containing personal data are accessible only by those who need to know/review the documents and the personal data contained within them

We collect information so we are able to make an informed assessment, treatment and evaluation relating to your baby’s feeding and the service we offer. We may ask for your consent to take photographs for training/educational and/or marketing purposes. You will be asked to read and complete a Parental Consent Form giving permission for us to take photographs.  You have the right to refuse to sign the Parental Consent Form.

We will use the information to make an informed assessment, treatment and evaluation relating to your baby’s feeding and the service we offer. We will use the information to make contact will you regarding evaluating the service we provide. Information may be used as evidence during any legal proceedings or complaints. Photographs for training/educational and/or marketing purposes and would only be used with your written consent.

With your consent we may share personal information with other health professionals and medical practitioners involved with your care.  You will be given a letter, detailing the treatment undertaken for your baby.  It is your responsibility to pass this information to your GP, so it can be recorded in your baby’s GP records.

We will not share your personal information with any third parties without your consent unless it is a matter of patient safety or public protection as per the NMC Code of Professional Conduct. In the event of a complaint or claim relevant information will be shared, with your consent, with our indemnity provider and legal team.

We will take steps to ensure your data is stored securely, which may include password protection, encryption and the use of antivirus/firewall software.

As a general principle, INFANTTS will not keep any personal data for longer than is necessary. If INFANTTS no longer requires the personal data once it has finished using it for the purposes for which it was obtained, it will delete the personal data. Your data may be held for longer in exceptional circumstance such as if there are ongoing issues relating to patient safety or public protection.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. By law medical records on children have to be kept for 25 years.

You have the right to request we amend or delete information we hold about you subject to our legal/regulatory obligations.

You can access a copy of the information we hold about you be emailing Tom@infantts.com. We will provide this information within 30 days.

Please ensure you inform us of any changes to your personal information so we can keep our records up to date.

Contact the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Tel: 0303 123 1113

Email Tom@infantts.com